privacy notice

Helen Braithwaite trading as Your Path

I am committed to protecting your identity and the information you share with me. The purpose of this privacy notice is to explain why I collect personal information about you and how it is used. The information I collect, hold and process

Section A

Full name;
Permanent residential address;
Telephone number;
Email address;
Date of birth;
General practitioner.

Section B

All other information you give to me including initial assessment, notes and e-mail content ( e-mails will be downloaded to paper copy) will be anonymised to protect your identity

You may give me this information during the initial assessment and all counselling sessions or by corresponding with me by email or text.

How I use your personal information

To enable me to provide you with counselling services;
To maintain my own accounts and records; and
To comply with legal or regulatory requirements.

What is the legal basis for processing this information?

I collect information in order to:

Perform my contractual obligations to provide counselling services;
Pursue my legitimate interests of providing counselling services, except where such interests are overridden by your interests, rights or freedoms; and
Comply with legal and regulatory requirements.

Who I share your information with

I may share your personal information (including storage and transfer of data) within:

Section A with

Your General practitioner where there is possible serious harm to yourself or others.
When required to do so by law.
My service providers (including their sub-contractors) who process information on my behalf in relation to internet services and email services including Gmail operated by Google.
My Clinical supervisor ( who is bound by BACP ethical framework) or an appointed person in the event of my being unable to contact you due to an emergency situation.

Section B with

Those in section A
Your anonymised notes may, if lawfully required, be subject to disclosure to law enforcement agencies for example - the courts.

I will not share your information for marketing purposes.

Communication

If agreed by you, I may correspond by means of email/phone and we may conduct sessions via internet video or voice calls including Skype. We each agree to accept the risks of using email and Skype, including but not limited to the risks of viruses, interception and unauthorised access.

Security and storage of information

The personal information you provide to me is stored securely.

How long I will keep your data

I will only keep your personal information for as long as I need to in order to fulfil the purposes for which it was collected and for so long afterwards as I consider I may be required to deal with any questions I may receive, unless I elect to retain your personal information for a longer period to comply with my legal obligations.

Please note: where I no longer need your personal information, I will dispose of it in a secure manner (without further notice to you).

Transfers outside of the European Economic Area

The data that I collect from you may be transferred to, and stored at, a destination outside the EEA. It may also be processed by my service providers operating outside the EEA. I take steps to ensure that in the event that your information is transferred outside of the EEA by my service providers, appropriate measures and controls are in place to protect that information in accordance with applicable data protection laws and regulations.

Your rights

You have the following rights:

To be informed on how I obtain and use your information;
To ask for a copy of the information that I hold about you;
To have your information rectified;
To request me to restrict processing of your personal data;
To have your information erased (Right to be forgotten) unless it is required to comply with a legal obligation or to conduct a legal claim; and
To lodge a complaint with the Information Commissioner’s Office (ICO), the supervisory authority responsible for data protection matters.

If you ask for your information to be erased or restricted, this may affect my ability to provide counselling services.

You can always contact me if you wish to exercise any of your rights, and data protection law also gives you the right to complain, with respect to any processing of your data and any breach of the above rights, to the relevant supervisory authority, who in the case of the United Kingdom is the Information Commissioner's Office.

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113
Website: www.ico.org.uk

Contacting me

Telephone: 07825 185134
E-mail: helen@yourpath.biz

Dated: May 2018